Academy Safeguarding and Policies
Bradford City Football Club are fully committed to the safeguarding and welfare of children, young people, young players, vulnerable adults, and vulnerable groups and expects all staff, players and volunteers to share this commitment.
The Club makes provisions for children and young people, young players and adults at risk (Vulnerable Groups), ensuring that:
- The welfare of these groups is paramount.
- All children, whatever their age, culture, disability, gender, language, racial origin, religious belief and sexual identity, have the right to safety and protection from abuse and harm.
- Prevent policies and processes are in place to protect vulnerable groups from radicalisation.
- All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately.
- All staff, players and volunteers working for the club are responsible for reporting concerns to the Senior Safeguarding Manage and Designated Safeguarding Officers.
- Safeguarding is everyone’s responsibility; the club aims through its policy and practises to create a culture of vigilance and ensure all concerns are reported.
Document Ref: | Safeguarding Children Policy |
Version: | 5 |
Date of version: | August 2022 |
Author: | Paula Watson |
Approved by: | Ryan SparksSignature: |
Confidentiality level: | Internal, Public |
Amendment History
Date | Version | Author | Details of Amendment |
Unknown | 1 | James Mason | Initial Release |
February 2019 | 2 | Paula Watson | update following EFL audit visits |
July 2019 | 3 | Paula Watson | Annual Review |
November 2019 | 3b | Paula Watson | to comply with EFL checklist |
September 2020 | 4 | Paula Watson | To update to comply with KCSIE 2020 |
March 2021 | 4b | Paula Watson | New CEO, add in of whistleblowing paragraph |
September 2021 | 5 | Paula Watson | Updated following feedback from the Barnados Safeguarding Audit |
August 2022 | 6 | Paula Watson | Annual Review, included link to 2022 KCSIE |
Bradford City Football Club are fully committed to the safeguarding and welfare of children, young people, young players, vulnerable adults, vulnerable groups and expects all staff, players and volunteers to share this commitment.
The Club makes provisions for children and young people, young players and adults at risk (Vulnerable Groups) ensuring that:
• The welfare of these groups is paramount.
• All children, whatever their age, culture, disability, gender, language, racial origin, religious belief and/or sexual identity have the right to safety and protection from abuse and harm.
• Prevent policies and processes are in place for the protection of vulnerable groups from radicalisation.
• All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately.
• All staff, players and volunteers working for the club have a responsibility to report concerns to the Senior Safeguarding Manage and Designated Safeguarding Officers.
• Safeguarding is everyone’s responsibility; the club aims through its policy and practises to create a culture of vigilance and ensuring all concerns are reported.
Legal Framework
This policy has been drawn up on the basis of law and guidance that seeks to protect children, namely;
• Children Act 1989 & Children Act 2004
• Sexual Offences Act 2003
• Health & safety at work Act 1974
• Modern Slavery at work act 2015
• Private Fostering Regulations 2005
• Equality Act 2010
• Management of health & safety at work Regulations 1999
• Working Together 2018
• Keeping Children Safe in Education 2020
• The Counter-Terrorism and Security Act 2015
• Female Genital Mutilation Act 2003
• General Data Protection Regulations 2018
• Protection of Freedoms Act 2012
• Education Act 2002
• General Data Protection Regulations 2018
Useful Contact Details
Senior Safeguarding Officer:
Paula Watson
E: paulawatson@bradfordcityafc.com
The SSO is the senior manager with primary responsibility for managing and reporting safeguarding concerns and for putting into place and monitoring policies, procedures and daily practice to safeguard children and adults at risk in the organisation.
The Matchday Safeguarding contact at the club is Sian Nuttall
by text 07949814243 or to the control room
The Academy Safeguarding & Club DSO contact at the club is Lee-Ann Brewer 07949 814505. The DSO is the designated person with primary responsibility for managing and reporting safeguarding concerns and to ensure there is good daily practice to safeguard children and adults at risk in the organisation. The Academy Player Care officer is Tom Calvert 07963 080219
Bradford City FC Community Foundation DSO is Lizzie Saunderson 07469 234066
If you prefer to report an incident by email please contact safeguarding@bradfordcityafc.com
If there are any concerns about any of the above named people then any of the external agencies can be contacted or Ryan Sparks (CEO) can be contacted at Ryansparks@bradfordcityafc.com
If you have serious concerns about the immediate safety of the child or young person contact the Police or Social Services. Record the name of the person you spoke to and tell your DSO what you have done.
Bradford Council Children Safeguarding Services During Working Hours: Monday to Thursday 8:30am to 5:00pm, Friday 8:30am to 4:30pm First Contact Team:01274 437500– out of hours 01274 431010
Bradford Council Adult Safeguarding Services During Working Hours: Monday to Thursday 8:30am to 4:30pm, Friday 8:30am to 4:00pm First Contact Team:01274 431077– out of hours 01274 431010
West Riding FA: out of hours 07912 309565
FL Child Protection Advisor: 01772 325 811/07795 628 379
FA Safeguarding Team: 0800 169 1863 or via safeguarding@thefa.com
English Football League Trust on 07583491701
NSPCC Helpline number: 0808 800 5000/ www.nspcc.org.uk/inform/cpsu
Policy Statement : see commitment statement for full details
Bradford City FC recognises its duty of care to safeguard all children, young people and young players, vulnerable adults/groups involved in activities organised by ourselves from harm. All children have the right to protection, and the needs of disabled children and others who may be particularly vulnerable must be taken into account. We will do their utmost to ensure the safety and protection of all children/groups involved in activities through adherence to the safeguarding guidelines adopted by the Club. All young people are informed at induction into the academy about safeguarding, our policies and how to report any concerns. Young people friendly leaflets and advice posters are available, and there is there is a player care officer who is based at the Academy to support all young people (Tom Calvert)
Definitions
A child is defined as under the age of 18 (The Children Act 1989). However, for the purpose of the Club’s Safeguarding policies and practices for home match day supporters, when referring to a child, the policies refer to a person under 14 years of age. Supporters under 14 years of age are not allowed to enter the stadium without a qualifying adult (age 18-years and over). As a result, and in line with reasonable adjustments, any supporter who is under 14 years of age must attend with their parent or guardian. Supporters over 14 years and under 18 years are allowed to enter the stadium unaccompanied however they are not allowed to be responsible for another supporter. Only supporters aged 18 years and over can be responsible for a supporter under the age of 18 years.
Adults at Risk are defined as an adult (person aged 18 or over) who is receiving one of the following services; health care; relevant personal care; social care work; assistance in relation to general household matters by reason of age, illness or disability; relevant assistance in the conduct of their own affairs or conveying (due to age, illness or disability in prescribed circumstances). We have a separate adults at risk policy.
Staff or employees is defined as any member of the workforce either paid or unpaid.
Vulnerable Groups is defined as the collective term used when talking about or referring to children, young people and adults at risk as a whole. We recognise that children with special educational needs and disabilities can face additional safeguarding challenges, and we have a risk assessment process in place for any such circumstances.
Policy
The aim of our Safeguarding Policy is to promote good practice and to enable staff to ensure that we:
• Provide children, young people, young players, adults at risk, (vulnerable groups) with appropriate safety and protection whilst in our care.
• Undertake to provide relevant safeguarding training, delivered by appropriate training providers as appropriate to their role for staff, players and volunteers.
• Allow staff/volunteers to make informed and confident responses to specific safeguarding issues.
• Provide education and awareness raising, to young players and parents to understand their role in safeguarding.
Scope
This policy covers all activities within the; Stadium, Training Ground, and Academy. The community foundation operate their own Safeguarding policies and processes in line with the code of capability.
Promoting good practice
Child abuse, physical, emotional, neglect and in particular sexual abuse, can result in strong emotions in those facing such a situation. It is important to understand these feelings and not allow them to interfere with your judgement about any action to take.
Abuse can occur within many situations including the home, school and the footballing environment. Some individuals will actively seek employment or voluntary work with young people/young players in order to harm them. A coach, instructor, teacher, official or volunteer may have regular contact with young people/young players and be an important link in identifying situations where a young person needs protection.
Any concern regarding poor practice should be reported. There is a separate low level concern policy that should be read alongside this.
If it is brought to the attention of the Club that a child joining the activities has been subject to child abuse outside the footballing environment, we recognise that football can play a crucial role as part of a care plan or in improving a child’s self esteem. In such instances the Club will work with the referral agencies to ensure the child receives the appropriate support.
At Bradford City Football Club we recognise the need for safeguarding to be inherent and part of the culture and values demonstrated by all staff.
There is an increased Focus on mental health
- Staff are “well placed” to identify behaviour suggestive of a mental health problem or being at risk of developing one.
- All staff have an awareness of mental health problems as an indicator of abuse, neglect or exploitation.
- Where there is a safeguarding concern follow the child protection procedure
Good practice guidelines
All personnel are encouraged to demonstrate exemplary behaviour to safeguard children and vulnerable groups, to report any concerns about the welfare of a child and also to protect themselves from allegations.
We endeavour to :
• Always respond to any request to complete or update your DBS Criminal Records Check
• Always inform the HR Department in respect of your behaviour with regard to any investigation, allegation or arrest which may have an impact upon the role you have in working with children or vulnerable groups.
• Always work in an open environment; for example, avoid private or unobserved situations and encourage an open environment, ie no secrets.
• Treating all young people/young players/vulnerable adults/groups equally and with respect and dignity.
• Always putting the welfare of each young person first before winning and achieving goals.
• Always maintaining a professional relationship with young people and players; for example, never have an intimate relationship with a child U18 (even if they are over 16 years old) when you are responsible for their supervision, care, support or coaching.
• Always maintaining a professional relationship with vulnerable adults; for example, never have an intimate relationship with a vulnerable person (even if they are over 16 years old) when you are responsible for their supervision, care, support or coaching.
• Building balanced relationships based on mutual trust which empowers children to share in the decision-making process.
• Recognise children with social workers may continue to be vulnerable and be educationally disadvantaged in attendance, learning, behaviour and mental health and to use this information to inform the response to further safeguarding concerns (e.g. absence, missing) and support
• Making football fun, enjoyable and promoting fair play.
Coaching Contact:
• Ensure that if any form of manual/physical contact is required, it should be provided openly and according to coaching guidelines provided by the EFL Safer Working Practices Document and in line with the Football League Child Protection Guidance. Care is needed as contact may be difficult to maintain when a child is constantly moving. Young people/young players should always be consulted and their agreement gained. Some parents are becoming increasingly sensitive about manual support and their views should be carefully considered.
• All caregivers must be subject to DBS checks at the highest level.
• All staff should be vigilant and ensure adults around children act in accordance with the clubs standards. Staff are also responsible for those who enter changing rooms, etc.
•Ensure that at tournaments or residential events, the accommodation guidelines are followed.
• Being an excellent role model – this includes not smoking, not drinking alcohol, not using drugs or not using bad language in the company of children/young people/young players/vulnerable groups.
• When coaching gives enthusiastic and constructive feedback recognising the development needs and capacity of young people/young players and vulnerable adults/groups – avoid excessive training or competition and not pushing them against their will.
• Secure parental consent in writing to act, if the need arises, in emergency circumstances to give permission for the administration of medication or emergency treatment in line with the information advised on the current ‘Parental Consent Form’ as amended from time to time.
• Keep a written record of any injury or incident that occurs, along with the details of any treatment given and/or action taken.
• Advise parents, the DSO on any issue in relation to any treatment of children or vulnerable groups and to log such details on an incident/accident report form.
• Request written parental consent if Club/Foundation Officials are required to transport children/young people/young players/vulnerable adults/vulnerable groups in their cars and ensure that coaches/staff are accompanied by another member of staff. This should be avoided unless absolutely necessary.
Practices to be avoided
The following should be avoided except in emergencies. If cases arise where these situations are unavoidable they should only occur with the full knowledge and consent of someone in charge in the Club or the child’s parents/guardian. For example, a child sustains an injury and needs to go to hospital, or a parent fails to arrive to pick a child up at the end of a training session/match:
• Never taking children to your home where they will be alone.
The following should never be sanctioned. You should never:
• Share a room with any under 18’s.
• Engage in rough, physical or sexual provocative games, including horseplay.
• Allow or engage in any form of inappropriate touching.
• Allow children to use Inappropriate language unchallenged.
• Make sexually suggestive comments to a child, even in fun.
• Reduce a child to tears as a form of control.
• Allow allegations made by a child to go unacknowledged, unchallenged, unrecorded or not acted upon.
• Do things of a personal nature for children or vulnerable adults that they can do for themselves
Staff should avoid taking on any caring responsibilities for which you are not appropriately trained and for which consent forms have been obtained.
Responding to allegations
It is not the responsibility of anyone employed by Bradford City Football Club, in a paid or unpaid capacity to decide whether or not the alleged harm or abuse has taken place. However, it is their responsibility to act on any concerns through contact with the appropriate authorities.
We will ensure that all staff/volunteers are fully supported and protect anyone, who in good faith, reports his/her concern that a colleague is, or may be, harming or abusing a child.
Any Concern should be documented in writing on the Safeguarding Reporting Form or via the TOOT TOOT reporting tooland sent to either the DSO or SSO. All verbal conversations should be documented on this form or on additional sheets if necessary.
Where there is a complaint against a member of staff there may be three types of investigation (internal and external):
• A criminal investigation.
• A safeguarding investigation.
• A disciplinary or misconduct investigation.
The results of the Police and safeguarding investigation may well influence the disciplinary investigation, and/or any future action, but not necessarily.
Suspected Abuse
• Any suspicion that a child has been harmed or abused by either a member of staff or volunteer should be reported to the DSO, who will take such steps as considered necessary to ensure the safety of the child in question and any other child who may be at risk.
• The DSO will refer the allegation to the Social Services Department who may involve the Police, or alternatively go directly to the Police if out of hours.
• Contact with the parents or carers of the child will be discussed with the appropriate authorities, and a decision will be made about which is the right organisation to make contact with the parents or carers of the child in order to inform them of any disclosure. This will be done as soon as practicable after discussion with the appropriate authorities.
Confidentiality
All information imparted to a member of staff will be treated in confidence. Confidentiality is a key issue in the lives of young people and vulnerable adults/groups. They may trust a member of staff with issues of a personal nature and wherever possible their confidences should be respected. Staff must not make promises of confidentiality they may be unable to keep.
Furthermore, staff should always make any complainant fully aware of any situation where confidentiality must not be maintained as in a case of a concern for the protection of children or vulnerable adults or the welfare of either.
Young people or vulnerable adults may disclose information that is difficult for the member of staff to deal with without further advice/support, or which must be reported to statutory agencies. In this case the complainant should be told that the situation will be discussed with the DSO with a speciality in that area, or with the Line Manger, but confidentiality will be maintained if possible.
Training Opportunities
All staff will receive an annual safeguarding Essentials module. The DSO and SSO will attend EFL and Local Authority training. There will be a training needs analysis and safeguarding workforce plan for all employees who directly work with children.
All staff working directly with young people should also read Keeping Children Safe in Education (2022) Guidance https://assets.publishing.service.gov.uk/gov and should all sign and understand the Club’s Staff code of conduct.
Procedures and Safety Measures for online learning:
The Club expects all staff and players to adhere to the relevant policy boundaries must be maintained at all times. We have put extra measures in place to reduce the risks in relation to online learning which include:
- All contact online being observable and interruptible
- Staff and children must wear suitable clothing as should anyone else in the household
- Any computers being used should be in appropriate areas, for example not in bedrooms and the background should not be blurred
- Online teaching will not be carried out on a one to one basis and will be done in a group setting with several players present,
- Another adult will be invited to be present in the room
- All communication provided will have an educational purpose
- Language must be professional and appropriate, including any family members in the background
- The Club will record online teaching/instruction sessions. Players and parents will be informed that sessions are being recorded in advance of doing so.
- All sessions provided will be via the Clubs I.T platform (for example remote desktop) or Wi-Fi (where possible)
Mental health:
Negative experiences and distressing life events, such as the current circumstances, can affect the mental health of us all. Players who are struggling under the current circumstances should contact the Club safeguarding staff as outlined above. Support can also be accessed through a number of national organisations including:
The Samaritans Tel: 116 123 https://www.samaritans.org
ChildLine: Tel: 0800 1111 https://www.childline.org.uk
NSPCC: Tel: 0808 800 5000 https://www.nspcc.org.uk
Mind: Tel: 0300 123 3393 https://www.mind.org.uk
PFA: Tel: 07500 000 777 https://www.thepfa.com/wellbeing
Club Chaplain: Ollie Evans Tel: 07596 694758
Online safety:
It is important that internet safety and security messages are re-enforced during this time when we are expecting young people to be online more often. They may also be increasing their usage on devices during their own free time during this lockdown period. It is important that both players and parents are aware of the help and support available should they be concerned about something they have seen or experienced online. These include:
UK Safer Internet Centre https://reportharmfulcontent.com/
CEOP https://www.ceop.police.uk/safety-centre/
Internet Matters https://www.internetmatters.org/
NetAware https://www.net-aware.org.uk/
ParentInfo https://parentinfo.org/
ThinkuKnow https://www.thinkuknow.co.uk/
Information Sharing
Bradford City FC are committed to sharing information for the purposes of safeguarding and promoting the welfare of children and young people in line with Working Together (2013) and with respect for The General Data Protection Regulations (2018). Any decision to break confidentiality should always be preceded by staff informing the complainant of what is about to happen and the reason for the decision. The staff member should also try to seek the consent of the person who makes the disclosure. There will be no breach of confidence if the person to whom a duty of confidence is owed, consents to the disclosure. Staff should, in the first instance, seek the consent from the person if considering sharing information with other agencies. It is therefore essential that members of staff understand the balance between the need for confidentiality and the need for the sharing of information. For that reason, they must not promise absolute confidentiality to the person who discloses any concern or allegation. Information which is considered important in protecting the safety and welfare of the child or vulnerable adult will be shared by the Club and Foundation with the appropriate statutory and regulatory agencies in order to seek help and keep those involved safe.
If a person discloses information and asks for it to be kept confidential then this person cannot be told that information (disclosure) is totally confidential since it has to be passed on or referred for help to be sought.
Information should be stored in a secure place with limited access to designated people in line with data protection laws, eg, that information is accurate, regularly updated, relevant and secure.
Every effort should be made to ensure that confidentiality is maintained for all concerned. Information should be handled and disseminated on a need to know basis only. This includes (but is not limited to) the following people:
• DSOs.
• The parents/guardian of the person who is alleged to be abused (only with guidance from statutory agencies).
• The person making the allegation.
• Social Services/Police.
• Chief Executive Officer
• Department Head/Direct Line Manager.
• The alleged abuser (and parents if the alleged abuser is a child) *.
Reporting Procedures
• The FA/EFL should be informed of any serious safeguarding concern or complaint in order that they may consider the risk posed across football.
Whistleblowing
If you’re worried about poor or unsafe safeguarding practices, or potential failures in the club or Academy, talk to the Designated safeguarding Lead, any senior leader, or the CEO. If you feel unable to talk to someone in the club you can call the NSPCC whistleblowing helpline on 0800 028 0285 oe email: help@nspcc.org.uk.
Historic Complaints
Allegations of harm or abuse may be made some time after the event, eg by an adult who was abused as a child or by a member of staff who is still currently working with children. Where such an allegation is made we will follow the procedures as detailed in this policy and report the matter directly to the Police or Social Services.
Other policies:
We have a separate prevent policy which can be accessed on the staff drive or by request.
There is a separate bullying and harassment policy which will be dealt with as per the club disciplinary and grievance procedures (set out in the employee handbook)
These include but are not limited to:
Equal opportunities Policy
Health & safety
Complaints & Whistleblowing Policy
Photography
Mascots
Social media policy
Transport Policy
Staff induction policy/process
Acceptable IT use Policy
Preventing Radicalisation
Safe Recruitment procedures
All policies are reviewed annually or after any incident, by the senior safeguarding officer and all safeguarding stakeholders.
Information about types of abuse
Defining Abuse
Child abuse is any form of physical, emotional or sexual mistreatment or lack of care that leads to injury or harm.
Child abuse and neglect are generic terms encompassing all ill-treatment of children as well as cases where the standard of care does not adequately support the child’s health or development.
Children may be abused or suffer neglect through the infliction of harm, or through the failure to act to prevent harm. Abuse can occur in a family or an institutional or community setting. The perpetrator may or may not be known to the child.
Abuse can happen to a child regardless of their age, gender, race or ability. Abusers can be adults (male or female) and other young people and are usually known to and trusted by the child and family.
Physical abuse: Any deliberate act causing injury or trauma to another person, for example, hitting, slapping, pushing, kicking, burning, giving a person medicine that they do not need and/or that may harm them or application of inappropriate restraint measures.
Emotional abuse: Any act or other treatment which may cause emotional damage and undermine a person’s sense of well-being,including persistent criticism, denigration or putting unrealistic expectations on vulnerable groups, isolation, verbal assault,humiliation, blaming, controlling, intimidation or use of threats.
Sexual abuse: Any act which results in the exploitation of children and adults at risk, whether with their consent or not, for the purpose of sexual or erotic gratification. This may be by an adult or by a young person who is intellectually, emotionally, physically or sexually more mature than the victim. This includes non-contact activities, such as indecent exposure, involving children or adults at risk in witnessing sexual acts, looking at sexual images/pornography or grooming them in preparation for abuse (including via the internet). Whilst legally Children aged sixteen have reached the age of consent for sexual activity, it is unacceptable for any member of Staff to abuse their relationship of trust for sexual gratification.
Child exploitation & Child sexual exploitation:
All staff to be aware safeguarding incidents/ behaviours can occur outside school or college or be associated with outside factors. CSE and CCE are forms of abuse and both occur where an individual or group takes advantage of an imbalance in power to coerce, manipulate or deceive a child into sexual or criminal activity. Missing education can also be a sign of CCE, including involvement in County Lines
Peer-on-peer abuse: Children and young people can be taken advantage of or harmed by adults and by other Children. Peer-on-peer abuse is any form of physical, sexual, emotional and financial abuse, and coercive control, exercised between Children and within Children’s relationships (both intimate and non- intimate). All incidents of this and Sexting will be followed up. there is an inappropriate images policy in place at the club. Definition now widened to include Bullying (including cyberbullying), Upskirting and abuse within intimate partner relationships
Neglect: Ongoing failure to meet the basic needs of children and/or adults at risk. Neglect may involve; failing to provide adequate food, shelter including exclusion from home or abandonment, failing to protect them from physical and emotional harm or danger,or the failing to ensure access to appropriate medical care or treatment. It may also include neglect of or unresponsiveness to,basic emotional needs.
In an Activity setting, it may involve failing to ensure that children and/or adults at risk are safe and adequately supervised or exposing them to unnecessary risks.
Grooming: Grooming is defined as developing the trust of an individual and/or their family for the purposes of sexual abuse, sexual exploitation or trafficking. Grooming can happen both online and in person.
Radicalisation: The process by which a person comes to support terrorism and forms of extremism leading to terrorism. Anybody from any background can become radicalised. The grooming of children and/or adults at risk for the purposes of involvement in extremist activity is a serious safeguarding issue.
Terrorism is an action that endangers or causes serious violence to a person/people; causes serious damage to property; or seriously interferes or disrupts an electronic system. The use or threat must be designed to influence the government or to intimidate the public and is made for the purpose of advancing a political, religious or ideological cause.
Channel is a voluntary, confidential support programme which focuses on providing support at an early stage to people who are identified as being vulnerable to being drawn into terrorism. Prevent referrals may be passed to a multi-agency Channel panel, which will discuss the individual referred to determine whether they are vulnerable to being drawn into terrorism and consider the appropriate support required. A representative from the school or college may be asked to attend the Channel panel to help with this assessment. An individual’s engagement with the programme is entirely voluntary at all stages.
Female genital mutilation (FGM): Involves procedures that intentionally alter or injure female genital organs for non-medical reasons. The procedure has no health benefits for girls and women. The Female Genital Mutilation Act makes it illegal to practise FGM in the UK or to take girls who are British nationals or permanent residents of the UK abroad for FGM whether or not it is lawful in another country.
Bullying: Repeated behaviour intended to intimidate or upset someone and/or make them feel uncomfortable or unsafe, for example, name calling, exclusion or isolation, spreading rumours, embarrassing someone in public or in front of their peers, threatening to cause harm, physically hurting someone or damaging their possessions.
Cyberbullying: The use of technology to harass, threaten, embarrass, humiliate, spread rumours or target another person. By definition, it occurs among Children. When an adult is the victim, it may meet the definition of cyber harassment or cyberstalking. Bullying as a result of any form of discrimination:
Bullying because of discrimination occurs when motivated by a prejudice against certain people or groups of people. This may be because of an individual’s ethnic origin, colour, nationality, race, religion or belief, gender, gender reassignment, sexual orientation or disability. Actions may include unfair or less favourable treatment, culturally insensitive comments, insults and ‘banter’.
Poor practice: This is behaviour that falls short of abuse but is nevertheless unacceptable. It is essential that poor practice is challenged and reported even where there is a belief that the motives of an individual are well meaning. Failure to challenge poor practice can lead to an environment where abuse is more likely to remain unnoticed. Incidents of poor practice occur when the needs of the child and/or adult at risk are not afforded the necessary priority compromising their welfare, for example, allowing abusive or concerning practices to go unreported, placing them in potentially compromising and uncomfortable situations, failing to ensure their safety, ignoring health and safety guidelines, giving continued and unnecessary preferential treatment to individuals.
Hazing: Any rituals, initiation activities, action or situation, with or without consent, which recklessly, intentionally or unintentionally endangers the physical or emotional well-being of Vulnerable Groups
Infatuations: Vulnerable Groups may develop an infatuation with a member of Staff who works with them. Such situations should be handled sensitively to maintain the dignity and safety of all concerned. Staff should be aware that in such circumstances, there is a high risk that words or actions may be misinterpreted and that allegations could be made against Staff. Staff should therefore
ensure that their own behaviour is above reproach. A member of Staff who becomes aware that a Child or Adult at Risk may be infatuated with him/ her, or with a colleague, should discuss this at the earliest opportunity with the Club Designated Safeguarding Officer (or the Club Senior Safeguarding Manager in his/her absence).
‘honour-based’ abuse: Shift from so-called ‘honour-based’ violence to include incidents or crimes committed to protect or defend the honour of the family and/or the community. Incorporates FGM, forced marriage, breast ironing and similar. Wider definition than the previous violence based model similar to the shift in perception of domestic abuse rather than just domestic violence
Domestic violence: Any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged sixteen or over, who are or have been intimate with partners or family members regardless of gender or sexuality. This can encompass but is not limited to psychological, physical, sexual, financial, emotional abuse and so called ‘honour’ based violence. All children can witness and be adversely affected by domestic abuse in the context of their home life where domestic abuse occurs between family members. Exposure to domestic abuse and/or violence can have a serious, long lasting emotional and psychological impact on children. In some cases, a child may blame themselves for the abuse or may have had to leave the family home as a result”
Fabricate or induced illness: Fabricated or Induced Illness is easiest understood as illness in a child which is fabricated by a parent or person in loco parentis. The child is often presented for medical assessment and care, usually persistently, often resulting in multiple medical procedures. Acute symptoms and signs of illness cease when the child is separated from the perpetrator.
Forced Marriage: A marriage in which one or both spouses do not (or in the case of some adults with learning or physical disabilities or children, cannot) consent to the marriage and duress is involved. Duress can include physical, psychological,financial and sexual pressure. A Forced Marriage is different from an arranged marriage, which is a marriage entered into freely by both parties, although their families take a leading role in the choice of partner. The Anti-social Behaviour, Crime and Policing Act
2014 made it a criminal offence (which can result in a sentence of up to 7 years in prison) to force someone to marry.
Private fostering: A privately fostered child is a child under 16 (or 18 if disabled) who is cared for by an adult who is not a parent or close relative where the child is to be cared for in that home for 28 days or more. Close relative is defined as “a grandparent, brother, sister, uncle or aunt (whether of the full blood or half blood or by marriage or civil partnership) or step-parent.” A child who is looked after by a local authority or placed in a children’s home, hospital or school is excluded from the definition. In a private fostering arrangement, the parent still holds Parental Responsibility and agrees the arrangement with the private foster carer. A child (as per definition above) placed with a host family for 28 days or more is in a private fostering arrangement and therefore Clubs with host families should inform and work with their local authority ensuring that they meet legislative and local procedural requirements.
County Lines: County lines is a term used to describe gangs and organised criminal networks involved in exporting illegal drugs into one or more importing areas within the UK, using dedicated mobile phone lines or other form of “deal line”. They are likely to exploit children and adults at risk to move and store the drugs and money and they will often use coercion, intimidation, violence (including sexual violence) and weapons. Child Criminal Exploitation is common in county lines and occurs where an individual or
group takes advantage of an imbalance of power to coerce, control, manipulate or deceive a child or young person under the age of 18. The victim may have been criminally exploited even if the activity appears consensual. Child Criminal Exploitation does not always involve physical contact; it can also occur through the use of technology. Criminal exploitation of children is broader than just county lines, and includes for instance children forced to work on cannabis farms or to commit theft.
Safeguarding Commitment Statement
August 2022: Version 1
The purpose and scope of this Commitment Statement
Bradford City AFC recognises its duty of care to safeguard all children, young people and young players, vulnerable adults/groups involved in activities organised by ourselves from harm. All children and adults at risk have the right to protection, and the needs of disabled children and others who may be particularly vulnerable must be taken into account. We will do their utmost to ensure the safety and protection of all children/groups and adults at risk involved in activities through adherence to the safeguarding guidelines adopted by the Club.
The purpose of this policy statement is:
• to protect children and young people who interact with Bradford City AFC from harm. This includes the children of adults who use our services
• to provide staff and volunteers, as well as children and young people and their families, with the overarching principles that guide our approach to child protection. This policy applies to anyone working on behalf of Bradford City Football Club, including senior managers and the board, paid staff, volunteers, sessional workers, agency staff, contractors and students.
Legal framework
This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in England. A summary of the key legislation and guidance is available in the safeguarding policy document.
Scope:
This policy covers all activities within the; Stadium, Training Ground, and Academy. The community foundation operate their own Safeguarding policies and processes in line with the code of capability.
Supporting documents:
This policy statement should be read alongside our organisational policies, procedures, guidance and other related documents:
• role description for the designated and senior safeguarding officer
• dealing with disclosures and concerns about a child or young person or adult at risk
• managing allegations against staff and volunteers
• low level concerns
• code of conduct for staff and volunteers, players, and coaches
• photography and sharing images guidance
• safer recruitment
• online safety
• anti-bullying
• managing complaints
• whistleblowing
• health and safety
• induction, training, supervision and support
• adult to child supervision ratios.
We believe that:
• children and young people and adults at risk should never experience abuse of any kind
• we have a responsibility to promote the welfare of all children and young people and adults at risk, to keep them safe and to practise in a way that protects them.
We recognise that:
• the welfare of children and adults at risk is paramount in all the work we do and
- in all the decisions we take
• working in partnership with children, young people, their parents, carers and
• other agencies is essential in promoting young people’s welfare
• all children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have an equal right to protection from all types of harm or abuse
• extra safeguards may be needed to keep children who are additionally vulnerable safe from abuse.
We will seek to keep children and young people safe by:
• valuing, listening to and respecting them
• appointing a Senior Safeguarding Officer, a designated Academy Safeguarding Officer and a lead board member for safeguarding
• adopting child protection and safeguarding best practice through our policies, procedures and code of conduct for staff and volunteers
• developing and implementing an effective online safety policy and related procedures • providing effective management for staff and volunteers through supervision, support, training and quality assurance measures so that all staff and volunteers know about and follow our policies, procedures and behaviour codes confidently and competently.
• recruiting and selecting staff and volunteers safely, ensuring all necessary checks are made
• recording and storing and using information professionally and securely, in line with data protection legislation and guidance [more information about this is available from the Information Commissioner’s Office: ico.org.uk/fororganisations]
• sharing information about safeguarding and good practice with children and their families via leaflets, posters, group work and one-to-one discussions
• making sure that children, young people and their families know where to go for help if they have a concern
• using our safeguarding and child protection procedures to share concerns and relevant information with agencies who need to know, and involving children, young people, parents, families and carers appropriately
• using our procedures to manage any allegations against staff and volunteers appropriately
• creating and maintaining an anti-bullying environment and ensuring that we have a policy and procedure to help us deal effectively with any bullying that does arise
• ensuring that we have effective complaints and whistleblowing measures in place
• ensuring that we provide a safe physical environment for our children, young people, staff and volunteers, by applying health and safety measures in accordance with the law and regulatory guidance
• building a safeguarding culture where staff and volunteers, children, young people and their families, treat each other with respect and are comfortable about sharing concerns.
Contact details
Senior Safeguarding Officer:
Paula Watson
E: paulawatson@bradfordcityafc.com
The SSO is the senior manager with primary responsibility for managing and reporting safeguarding concerns and for putting into place and monitoring policies, procedures and daily practice to safeguard children and adults at risk in the organisation.
The Match day Safeguarding contact at the club is Sian Nuttall
by text 07949814243 or to the control room
The Academy Safeguarding & Club DSO contact at the club is Lee-Ann Brewer 07949 814505. The DSO is the designated person with primary responsibility for managing and reporting safeguarding concerns and to ensure there is good daily practice to safeguard children and adults at risk in the organisation. The Academy Player Care officer is Tom Calvert 07963 080219
Bradford City FC Community Foundation DSO is Lizzie Saunderson 07469 234066
If you prefer to report an incident by email please contact safeguarding@bradfordcityafc.com
If there are any concerns about any of the above named people then any of the external agencies can be contacted or Ryan Sparks (CEO) can be contacted at Ryansparks@bradfordcityafc.com
If you have serious concerns about the immediate safety of the child or young person contact the Police or Social Services. Record the name of the person you spoke to and tell your DSO what you have done.
Bradford Council Children Safeguarding Services During Working Hours: Monday to Thursday 8:30am to 5:00pm, Friday 8:30am to 4:30pm First Contact Team:01274 437500– out of hours 01274 431010
Bradford Council Adult Safeguarding Services During Working Hours: Monday to Thursday 8:30am to 4:30pm, Friday 8:30am to 4:00pm First Contact Team:01274 431077– out of hours 01274 431010
West Riding FA: out of hours 07912 309565
FL Child Protection Advisor: 01772 325 811/07795 628 379
FA Safeguarding Team: 0800 169 1863 or via safeguarding@thefa.com
English Football League Trust on 07583491701
NSPCC Helpline number: 0808 800 5000/ www.nspcc.org.uk/inform/cpsu
Complaints Policy
Document Ref: | Complaints & Compliments Policy |
Version: | 6 |
Date of version: | August 2022 |
Author: | Paula Watson |
Approved by: | Ryan SparksSignature: |
Confidentiality level: | Internal, Public |
Amendment History
Date | Version | Author | Details of Amendment |
November 2018 | 1 | Paula Watson | Initial Release |
July 2019 | 2 | Paula Watson | Update to bring in line all policy annual reviews |
September 2020 | 3 | Lee-Ann Brewer | Annual Review and addition of compliments policy |
March 2021 | 4 | Paula Watson | New CEO |
August 2021 | 5 | Marco Townson | Appointment of a Supporters Liaison Officer & Customer Service Tiered System |
August 2022 | 6 | Paula Watson | Annual review |
Bradford City AFC welcomes comments and complaints from all members of the Clubs community. We use this process to improve our commitment to the players and staff (including volunteers) so we can provide a safe and enjoyable environment in which people can develop.
Bradford City AFC is committed to the continuous improvement of the services it provides. We recognise that, occasionally, mistakes will be made and this will not always meet the individual’s requirements or expectations. For these reasons it is Club policy that all complaints should be:
1.1 Received positively, treated seriously and in an open manner.
1.2Acknowledged immediately, preferably in writing.
1.3Investigated
1.4Resolved, wherever that is reasonably practical, within no longer than 13 working weeks.
1.5A source of learning with feedback used to ensure continuous improvement of the environment which the Club offers.
No complainant bringing a complaint under this procedure will be treated less favourably by any member of staff. If there is evidence to the contrary, the member of staff may be subject to disciplinary proceedings.
The policy applies to all members of the Club community but does not replace procedures for, staff grievances and disciplinary action; those procedures should be used where appropriate.
Safeguarding
Any complaints or concerns raised which relate to an individual’s conduct or behaviour and have potential safeguarding implications for any individual (child or adult) will be directed to the Designated Safeguarding Officer or Senior Safeguarding Manager. Where appropriate, these concerns will then be managed through Bradford City AFC’s Safeguarding and Children Protection Policy or Safeguarding Adults Policy and procedures. To report directly to a member of the safeguarding team please email safeguarding@bradfordcityafc.com
3.1 The Club’s Supporter Liasion Officer (SLO) has responsibility for receiving complaints, escalating and involving appropriate persons where necessary, treating them seriously and dealing with them promptly and courteously in accordance with the procedure set out below.
3.2 ALL CLUB STAFF have responsibility for receiving complaints, treating them seriously and passing them to the supporter liaison officer, promptly and courteously in accordance with the procedure set out below.
3.3 The Club’s Designated Safeguarding Officer has responsibility for resolving a complaint and leading or contributing to an investigation into a complaint when this is considered appropriate.
3.4 The Academy Manager and/or Senior safeguarding Manager are responsible for resolving complaints that have not been resolved during the previous two stages. The decision made by the Academy Manager or Senior safeguarding manager is final.
3.5 The Club Board is responsible for ensuring that the complaints policy and procedure are operating effectively and may become directly involved if a complaint is directed against the Designated Safeguarding Officer, Senior Safeguarding Manager or The Academy Manager.
4.1 Tier One
The Club expects complaints to be made informally to a member of staff in the first instance. These concerns should be recorded by the member of staff and advice sought immediately if any safeguarding concerns are suspected or apparent. It is hoped that most complaints can be resolved at this level and any agreed action is captured in a record that is agreed by all parties.
Where it is not possible to address issues informally with an appropriate manager or initial staff responses do not result in satisfactory resolutions, the complaint should be submitted in writing to the Club’s Supporter Liasion Officer, Marco Townson.
Contact details:
Email: marcotownson@bradfordcityafc.com
Phone: 01274 773355 ext 223
The Club usually expects complaints to be made by the person concerned. BCAFC will, however, always consider complaints made by a parent or advocate as it is acknowledged that there are many reasons (including imbalances of power) that block people from making a complaint themselves.
It is very difficult to investigate anonymous complaints as there will always be information that cannot be gathered or clarified. Any complaints relating to potential safeguarding risks will however be taken seriously, including those which fall under the umbrella of the club’s whistleblowing policy and procedures.
The Supporter Liasion Officer will acknowledge receipt within one working week, and escalate to the relevant department or persons, or tier required.
4.2 Tier Two
The allocated independent staff member will respond in writing within one working week explaining what has happened as a result of the complaint. Where this involves a member of staff, specific details of action taken will not be made available. This is to ensure that our employees are afforded appropriate confidentiality and respect for their dignity at work.
If the complaint requires further investigation that cannot be carried out within the week, the investigating staff member shall keep the complainant informed and indicate the expected timescale for a response to be provided.
4.3 Tier Three
If the complainant is dissatisfied with the relevant investigating staff member’s response, then the complaint will be forwarded to a member of the Club’s Senior Management to resolve.
The Senior Manager will acknowledge receipt of the complaint and respond to the complainant within 8 working weeks to allow time for any further information gathering and investigations to be undertaken.
4.4 Tier Four
Complaints against the Supporter Liasion Officer, Designated Safeguarding Officer, Senior Safeguarding Manager or Academy Manager
Complaints against the Supporter Liasion Officer, Designated Safeguarding Officer, Senior Safeguarding Manager or Academy Manager should be marked as ‘FAO: CEO RYAN SPARKS’ and sent to helpdesk@bradfordcityafc.com
4.5 Tier Five
If the complainant is still dissatisfied they have the right to follow the English Football League (EFL) complaints procedure
Complaints should be made in writing and may be submitted by post to:
The Independent Football Ombudsman
Suite 49, 33 Great George Street,LEEDS LS1 3AJ.
or by e-mail to: contact@theifo.co.uk
or via the website: www.theifo.co.uk
5. Monitoring and evaluation
The club will maintain a confidential record of all complaints, appeals and outcomes and consider the learning from issues raised in order to assess what action if any would create a more positive experience and environment for those involved in participating in or providing club activities and to promote a safer environment. Themes and issues arising during each season will be collated and fed back to the Board to inform planning and priorities for the following season.
Compliments Policy
We value and encourage all kinds of feedback. Anyone who has a relationship with Bradford City AFC can compliment a member of staff, a team or the organisation. Compliments are passed on to staff and their line manager and are used to identify areas of good practice that we can learn from and further develop.
Compliments can be submitted verbally to any member of staff who will record and share this or can be submitted via email to helpdesk@bradfordcityafc.com or in writing to the stadium.
Compliments are used to enable service development and as part of individual performance development. Employees receiving compliments will be recognised appropriately.
Senior Safeguarding Officer:
Paula Watson
E: paulawatson@bradfordcityafc.com
The SSO is the senior manager with primary responsibility for managing and reporting safeguarding concerns and for putting into place and monitoring policies, procedures and daily practice to safeguard children and adults at risk in the organisation.
The Match day Safeguarding contact at the club is Sian Nuttall
by text 07949814243 or to the control room
The Academy Safeguarding & Club DSO contact at the club is Lee-Ann Brewer 07949 814505. The DSO is the designated person with primary responsibility for managing and reporting safeguarding concerns and to ensure there is good daily practice to safeguard children and adults at risk in the organisation. The Academy Player Care officer is Tom Calvert 07963 080219
Bradford City FC Community Foundation DSO is Lizzie Saunderson 07469 234066
If you prefer to report an incident by email please contact safeguarding@bradfordcityafc.com
If there are any concerns about any of the above named people then any of the external agencies can be contacted or Ryan Sparks (CEO) can be contacted at Ryansparks@bradfordcityafc.com
If you have serious concerns about the immediate safety of the child or young person contact the Police or Social Services. Record the name of the person you spoke to and tell your DSO what you have done.
Bradford Council Children Safeguarding Services During Working Hours: Monday to Thursday 8:30am to 5:00pm, Friday 8:30am to 4:30pm First Contact Team:01274 437500– out of hours 01274 431010
Bradford Council Adult Safeguarding Services During Working Hours: Monday to Thursday 8:30am to 4:30pm, Friday 8:30am to 4:00pm First Contact Team:01274 431077– out of hours 01274 431010
West Riding FA: out of hours 07912 309565
FL Child Protection Advisor: 01772 325 811/07795 628 379
FA Safeguarding Team: 0800 169 1863 or via safeguarding@thefa.com
English Football League Trust on 07583491701
NSPCC Helpline number: 0808 800 5000/ www.nspcc.org.uk/inform/cpsu